An overview of The EGP Slack Channel and The Engineering New Zealand Complaints Process
The EGP Slack Channel.
Nick Calvert will give a walk through of the popular EGP group social media site, where engineers share a technical challenge and others give tips in reply.
Martin Pratchett, Engineering Practice Manager will discuss the Complaints process at ENZ.
Three common issues:
Substandard communication
Difficult clients
Contractual issues
In this webinar, Martin along with Tiffany Matsis, Legal Team Leader, will discuss how to help avoid complaints and what happens if a complaint is made against you.